Our Clients
Terms & Conditions
Dispatch Policy
While every effort will be made to ensure that all items shown are available to order we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
If we are unable to supply the goods required to your particular specifications, you will be notified as soon as possible after we receive your order and you will be offered a full refund or an alternative.
After your e-mail confirmation regarding your order we will start processing our work. It is the customer's responsibility to notify us of any errors or changes required failing which we will not hold the responsibility of the error.
It is the customer's responsibility to advise us of non-receipt of the confirmation.
Signing of the order form by the customer is mandatory.
Prices and Tax
50 % Advance Payment should be paid at the time of order confirmation. Modes of payments include online transfer and cash. In case of cheque or DD, order will be accepted subject to its clearance. VAT (Value-Added-Tax) and service tax is extra as per Indian Government Specifications. International transactions are subject to the exchange rate on the date of transaction. We charge for Fixing and Delivery charges depending upon the product. Delivery to non-Indian countries may result in import duties payable on receipt of the goods. You will be liable for these duties. Shipping charges will be extra.
Cancellation and Returns
If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods, (please note that 'special' instructions must be given in writing and confirmed by us) If you need to return goods, please contact us beforehand, telling us that you are returning the goods and why.
Goods received damaged in transit will be replaced as soon as possible free of charge, to the same specifications as the original order.
It is very important not to sign a courier ticket before checking the item. We cannot replace a damaged item, if you have already signed, that you received it in good condition.
Damaged items must be reported immediately either by email and telephone failing which we hold no responsibility for the damaged item.
Returns are made at the customers' expense, although we may waive this responsibility in certain circumstances.
We reserve the right to implement 5% of the total order amount as administration charge for orders cancelled by customer at any time prior to manufacture of that order. Orders cannot be canceled once the manufacturing process has been started.
Colours, shapes and sizes
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Also colour variations are likely to occur due to the nature of natural materials used.
Irregular shaped plaques may vary slightly from the samples shown.
All sizes quoted are approximate.
It is the customer’s responsibility to advise us of any maximum or minimum dimensions at the time of order.
Where proofs are sent out
they must be checked in all respect for example Layout - Text - Content - Punctuation - Spelling. The sign will be made as the proof approved by customer. We are not responsible for the mistakes made in the design text, content or spelling once the product is made ready. Online proof approvals should be mailed at the earliest with the final design attachment. The time required to deliver the product will be calculated from the day we receive the final approval mail. (Subject to working days)
Confidentiality
All confidential information are held securely and only transmitted in encrypted form. Customer details are not passed to third parties, but we reserve the right to pass on customer's contact numbers to parcel carriers in the event of delivery difficulties, unless specifically requested not to do so. All customer details are used only in accordance with the Data Protection Act.
Jurisdiction
The Contract will be governed by the laws of India and the parties to the Contract submit to the jurisdiction of the Indian Courts.
Failed Deliveries
All orders whether 'Free delivery' or 'Charged for' delivery refer to an order being sent to a given address once only.
We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery.
Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.